GoAuto Insurance Review (2021)

GoAuto insurance is currently available to drivers in Louisiana, Nevada, and Ohio. The NAIC reports a higher-than-average number of GoAuto car insurance complaints, but the Better Business Bureau gives the company an A+ rating. You can manage your GoAuto insurance policy online, on the phone, and through the GoAuto car insurance app. And for Spanish speakers, there is a widget on the website to change the language and put you in contact with bilingual agents.

Compare Cheap Car Insurance Quotes

 Secured with SHA-256 Encryption

Tonya Sisler has a Bachelor’s Degree from the University of South Carolina in Journalism and has worked for 15+ years in management. She has also completed a proofreading certification and is currently a professional writer.

Full Bio →

Written by

Brad Larson has been in the insurance industry for more than a dozen years. He started out as a claims adjuster for a national carrier. He has since switched to the agency side of the business. Brad is licensed in all P&C lines.

Full Bio →

Reviewed by Brad Larsen
Licensed Auto Insurance Agent

UPDATED: Jan 7, 2021

Advertiser Disclosure

It’s all about you. We want to help you make the right cheap car insurance coverage choices.

Advertiser Disclosure: We strive to help you make confident car insurance decisions. Comparison shopping should be easy. We are not affiliated with any one car insurance company and cannot guarantee quotes from any single company.

Our insurance industry partnerships don’t influence our content. Our opinions are our own. To compare cheap car insurance quotes from many different companies please enter your ZIP code on this page to use the free quote tool. The more quotes you compare, the more chances to save.

Editorial Guidelines: We are a free online resource for anyone interested in learning more about car insurance. Our goal is to be an objective, third-party resource for everything car insurance-related. We update our site regularly, and all content is reviewed by car insurance experts.

Company Details
Address: 533 Highlandia Dr., Ste. A
City: Baton Rouge
State: LA
ZIP Code: 70810
Phone Number: 888-566-5505
Year Founded: 2009
[wp-review-comments-rating]

GoAuto Insurance Summary Facts: Things to Know
GoAuto FactsDetails
Year Founded2009
Current ExecutivesCEO: Terry Doming
Numbers of Employees143
HQ Address533 Highlandia Dr., Ste. A
Baton Rouge, LA, 70810
Phone Number888-566-5505
Company Websitehttps://home.goautoinsurance.com/
Get Your Rates Quote Now

Compare RatesStart Now →

We know shopping for car insurance can be overwhelming. With so many choices, where do you even start? Reading reviews of car insurance companies is a great way to narrow down your choices. If you live in Louisiana, Ohio, or Nevada, one option available to you is the GoAuto insurance company.

Read this GoAuto insurance review to learn more about the company, how to pay GoAuto insurance bills, coverage availability, customer service ratings and complaints, and more.

Ready to get started on this GoAuto car insurance review? Before we do, you can use your ZIP code in our free tool to start shopping for coverage in your area right now.

How much does GoAuto car insurance cost, and where can you buy GoAuto car insurance?

Is affordable GoAuto car insurance available? GoAuto car insurance doesn’t publish rates, so to find out how much you might pay, you’ll need to request a GoAuto car insurance quote, which you can do through the company website or app.

GoAuto insurance also doesn’t list the coverages it offers. Most likely, you’ll be able to purchase at least core coverage, but if you’re considering GoAuto, you should call an agent for more detailed information.

As we already noted, GoAuto insurance is only available in three states: Louisiana, Ohio, and Nevada. Since we don’t have GoAuto car insurance rates or coverages offered, we pulled average rates for core coverage in those states to at least give you a baseline.

Average Monthly Rates in Louisiana, Ohio, and Nevada
States Where GoAuto OperatesAverage Monthly Liability RatesAverage Monthly Collision RatesAverage Monthly Comprehensive RatesAverage Monthly Full Coverage Rates
Louisiana$60.60$32.59$17.38$110.57
Nevada$53.92$24.48$9.73$88.14
Ohio$31.35$21.02$9.40$61.76
Get Your Rates Quote Now

Compare RatesStart Now →

Wondering about car insurance discounts? GoAuto car insurance doesn’t publish that information either. However, you can call an agent to find out if the company does offer discounts, and if so, what you qualify for.

Compare quotes from the top car insurance companies and save

 Secured with SHA-256 Encryption

How do you make a claim or pay your GoAuto car insurance bill?

GoAuto car insurance makes it easy to manage your policy, pay your bills, and file claims. You can do all three through both the company website and the company app. In addition, if you’re having trouble, you can call an agent to walk you through the process.

How does GoAuto car insurance rate as a company?

If you’re considering GoAuto car insurance for your coverage, you probably want to know that if you have a question, an issue, a claim, etc., you’ll receive the customer service you need. So how does GoAuto stack up? The Better Business Bureau (BBB) gives GoAuto an A+ rating, but there is very little complaint data associated with that rating.

By contrast, the National Association of Insurance Commissioners (NAIC) reports on filed complaints and calculates the complaint index (how the number of complaints for GoAuto compares to the national average) for the company. Take a look at this table for that data.

NAIC Complaint Index and Share of Premiums in Market for GoAuto Car Insurance
GoAuto Complaint Data201720182019
Total Complaints251922
Share of Complaints in U.S. Market0.04%0.03%0.04%
Share of Premiums in U.S. Market0.01%0.01%0.01%
Annual Premiums$146,606,397$171,027,742.00$171,963,713
Complaint Index4.192.753.87
Get Your Rates Quote Now

Compare RatesStart Now →

As you can see, despite the A+ BBB rating, GoAuto has received a significantly higher number of complaints over the past three years than the national average (represented as the number one).

The Bottom Line: GoAuto Insurance Review

Even though we kept this review pretty short, we know it’s still a lot of information, so to simplify, we’ve compiled a table with some of the major pros and cons for GoAuto car insurance. Take a look.

Pros and Cons of GoAuto Car Insurance
ProsCons
Customer portal on company websiteOnly available in three states
Free app to manage policyIt's not clear what coverage or discounts are offered on company website
Spanish-speaking agents and option for websiteAbove-average complaint rate
Get Your Rates Quote Now

Compare RatesStart Now →

Before you leave this GoAuto insurance review, use your ZIP code in our free tool to get a car insurance quote for coverage in your area.

Compare Cheap Car Insurance Quotes

Compare quotes from the top car insurance companies and save

 Secured with SHA-256 Encryption