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UPDATED: Mar 13, 2020
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The car insurance company among other car insurance companies that has been voted as the best in a most recent survey has been Amica Mutual. Most often, the best car insurance companies will provide competitive, cheap car insurance quotes. Check out car insurance quotes for FREE by entering in your ZIP code!
The J.D. Power and Associates organization offers clients of insurance companies the opportunity to give their views on how these companies treat them. Amica Mutual received the award because it earned the highest marks possible on all five categories, which are:
- Contacting the insurer
- Billing and payment
- Policy Offerings
- Overall satisfaction
Contacting the Insurer
It doesn’t matter how clients of Amica Mutual contact the insurer, they are highly satisfied with how the transaction is conducted a large percentage of the time. Amica Mutual received a score of five out of five when clients call the company directly or when they use the company’s website. One favorable attribute about this company is the fact that clients have several ways that they can contact this company, including:
- By email
- By telephone with a toll-free number
- By mail
With more than one way to contact the insurer, everyone is sure to be able to do so in a manner in which they are most comfortable.
Billing and Payment
Amica Mutual also received a perfect score in the billing and payment category. This means that the company does not make its statements confusing in any way and clients understand exactly what is owed and how to pay it. Clients are also very satisfied with how their payments are processed in a timely manner.
These clients may mail their payments if this is how they are most comfortable handling them but they may also choose a more modern way of paying their premiums. These options are:
• Debiting from their checking accounts
• The ability to pay electronically online from the website
• Paying their bills with Fiserv, another way of paying online
One of the most important categories would be pricing. Again, Amica Mutual received a perfect score for the amount that they charge their clients. These customers believe that what they receive in their car insurance policies is well worth the price they are asked to pay for it.
Amica Mutual offers several car insurance products and they have created packages that will help make the coverage as affordable as possible. One way that the company does this is by offering an accident forgiveness policy.
Amica Mutual received five out of five in the last category as well, overall satisfaction. This means that clients are extremely happy about everything that has to do with their car insurance company.
The Highest Customer Satisfaction for Auto Insurance Award
This company was the only car insurance company that received the highest scores in all five categories. For this reason, Amica Mutual won the Highest Customer Satisfaction award from J.D. Power and Associates. What makes this even better is that 2011 is the 12th year in a row that Amica Mutual has won this award.
The reason that Amica Mutual continues to win this award and make its clients so happy on such a consistent basis is because they work very hard to do just that. They also go out of their way to ensure that they charge a competitive price for their car insurance products.
What Makes Amica Mutual Different
Some of the most common reasons that people are unhappy with how their car insurance companies treat them are when they are conversing with them and when they have a claim to file. If the customer service is considered to be horrible, this is a most often cited reason that car insurance clients decide to switch from one car insurance company to another.
Another well-known complaint is that some car insurance companies will not handle their claims as quickly as they would like. On both counts, customer service and the claims process, Amica Mutual has impressed its clients. Amica Mutual has made it a point to train its employees to provide the best customer service when they are handling the concerns of the clients and to process their claims as quickly as possible.
The Amica Mutual Mission Statement
Under the Amica Mutual mission statement, the company has stated very clearly everything that they intend to give their customers if they trust the company with their car insurance needs. One of the promises they make to future and present clients is to give them more than they expect when they contact the company.
Amica Mutual has also promised to create the most advantageous car insurance products that will suit their clients’ needs to the best of their ability. To make sure that they can continue to offer their clients a superior product, they promise to operate their business matters as ethically as possible. In this way, they make sure that they are running a business that can continue to be financially successful.
People need their car insurance companies to be able to pay their claims very quickly after they file them.
Clients of Amica Mutual can be confident that they have their car insurance policies with a company that will not have difficulties paying these claims at any time. Amica Mutual clients can have this confidence because A.M. Best, the credit ratings agency of insurance companies has given Amica Mutual the grade of A++.
The A++ or Superior grade is the highest grade that an insurance company can receive and it means that the company will not have difficulties paying its obligations whether the economic climate is good or bad. When Amica Mutual clients file a claim, they are highly likely to receive the payment that they are due.
Comparing Quotes from Other Insurance Companies to Amica Mutual
Based on the fact that current customers consistently give high marks to Amica Mutual, obtaining a quote from this company would be a great idea. People do not have to limit themselves to receiving a car insurance quote from just this one company. Our comparison feature will give them quotes from Amica Mutual as well as several others.
Several car insurance companies also work very hard to please their customers with good customer service and a fast claims process, so examining what these other companies have to offer them might lead them to coverage they would like even better. With very little effort, people put in their ZIP code to be able to have access to our comparison feature and can have several FREE car insurance quotes in only a couple of minutes!